Refund policy

We will be happy to offer you a replacement or refund if the product is faulty with photo proof and or received in error within 10 days.

Please note that we do not refund for change of mind, lack of expertise for use of product or differences in personal opinion.

We may accept returns for other reasons at our discretion.

If you would like to contact us regarding a return or refund please email hello@lanewaybeauty.com.au. Returned goods should be in original condition and include all original packaging.

Shipping and handling costs are non-refundable. Any goods returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the goods or packaging. We are not responsible for any goods that are returned to us in error. 

Faulty items will undergo an inspection process by our team and you will be contacted within 48 hours with a resolution. If the goods are deemed faulty, we will replace or refund the product free of additional freight charges.

Laneway Beauty does not take responsibility for the costs involved with returning faulty goods. 

Our returns policy only covers the items purchased from lanewaybeauty.com.au. We do not accept returns on products not purchased directly from Laneway Beauty. Please contact the original seller if you have any problems with goods not purchased directly from Laneway Beauty.

If the item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by you of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

If you are granted a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your original notification that you would like to return the goods.

Refunds will only be made to the original credit card or PayPal account used for purchase.

Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available, and you will be responsible for arranging redelivery within 14 days.

There will be no credit given on order price difference, due to price drops or promotions. Promotional codes cannot be applied after an order has been placed with Laneway Beauty.

Bloomed Money-back guarantee 

Our Bloomed serum has been trialled and tested and we know it works! However to be eligible for our money-back guarantee if you don't see any results, we require customers to use our product for a minimum of 12 weeks. Before-and-after photos of lashes and or brows taken in clear, quality lighting, must be submitted. These photos must show lashes looking up and down and must be timestamped to indicate the duration of use. Additionally, customers will need to maintain a regular usage log documenting photos of application to lashes and brows.